Returns and exchanges are subject to the following guidelines: (IN STORE)
- All pre-owned items are guaranteed against defects for 90 days (Not Including Personal Damage)
- Brand new systems have a 15 day guarantee through Blue Dragon, with a 1 YEAR warranty through manufacturer.
- Unopened items may be returned for a refund within 30 days of purchase (with receipt present)
- Used items may be returned for full store credit or a refund within 48 hours of purchase (excessive refunds may be refused)
- Once an item is removed from it’s sealed packaging, or seal is broken on box, it is considered used and is valued accordingly.
ONLINE ECOMMERCE ORDERS
- We offer a the same return policy as in store returns.
- Customers are responsible for return freight cost.
- Please email [email protected] for your RMA# and return instructions.
TRADE-IN POLICY (IN SORE)
- You must be 18 years of age or older, and present a VALID DRIVER’S LICENSE OR STATE ID to sell or trade merchandise. No exceptions!
- Trade-in credit may be used in the store immediately, or can be placed on a Blue Dragon Account.